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  • Help Yourself
    1. Change or Cancel an Open Order?
    2. Add an Item to Your Order?
    3. Combine open orders to save on shipping?

    1. Change or Cancel an Open Order?
    Need to add to, take away from, change the quantity or correct information on an order you just placed? Had a change of heart, change in finances, or a unexpected gift from a friend - and need to cancel your order?
    Not a problem! Just write to catherine@borntolove.com and let us know how we can help.
    If your order has not already been shipped, we are happy to make any changes, or cancel it if that's what you need.
    However, once your order has been shipped, I'm afraid it is too late. If you wanted to add to your order, you will have to make a new one - sorry...
    If you wanted to cancel your order, simply refuse it when it comes. Or mark it "Return to Sender", and drop in any mailbox - no postage required.

    2. Add an Item to Your Order?
    Need to add to or change the quantity on an order you just placed?
    Not a problem! Just write to catherine@borntolove.com and let us know how we can help.
    If your order has not already been shipped, we are happy to make any changes, or additions.
    However, once your order has been shipped, I'm afraid it is too late. If you wanted to add to your order, you will have to make a new one - sorry...

    3. Combine open orders to save on shipping?
    Did you place an order - only to remember something you wanted? Or would you and a near-by friend like to combine orders and have it shipped to one address to save on costs?
    Just let us know! You can place your order in the shopping cart, and leave a note in the text box of any special instructions. Such as "add to order #123456, ship together", etc.

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    Born to Love Email: catherine@borntolove.com

    All transactions in Canadian Funds!

    SHIPPING TIMES:
    All orders are shipped out by Canada Post and US orders are delivered by the US Post Office.
    CANADIAN ORDERS: Expedited delivery takes about 1-7 business days. XpressPost delivery takes about 1-2 business days.
    US ORDERS - continental US only: XpressPost delivery takes about 3-5 business days. Airmail delivery takes about 4-10 business days. Surface delivery takes about 6-12 business days.
    For orders shipped outside of North America: Average Airmail delivery time is 3-12 weeks, but delivery will depend on the country you reside in. We no longer offer surface delivery, as it can take up to six months to arrive!


    U.S and other Foreign Customers:
    All transactions are done in Canadian dollars. Due to the current fluctuations of the Canadian dollar, we are unable to provide you with an exact price in US dollars. For a quote at the current US exchange rate, or for any other foreign currency, please use the currency calculator below.

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    Last updated - July 20, 2009